By Roger Whitehead (auth.), Peter Lloyd, Roger Whitehead (eds.)
Lotus Notes is likely one of the so much winning and flexible groupware items out there this day and is used commonly in either huge and small firms. TransformingOrganisations via Groupware - Lotus Notes in Action encompasses a choice of rigorously selected case reports which illustrate the implementational, organisational and advertisement results of utilizing Lotus Notes. those case reports were selected for his or her overseas attraction and, in contrast to different books on Lotus Notes, pay attention to the extra worth that may be won through the use of Notes - instead of at the technical points of the way to make the software program work.
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Extra info for Transforming Organisations Through Groupware: Lotus Notes in Action
It introduced a Notes pilot to improve inter-departmental cooperation and to provide central storage of information. Several Notes applications were developed, with the aid of consultants, but few were used. Only e-mail and fax have been generally adopted. The Customer contact control; knowledge sharing; organizational memory Customer contact control E-mail; fax; customer contact tracking; information management; discussions Outline of Case Discussions; information retrieval; shared workspace Type of application Chapter Summaries ....
Lotus' account manager for EDF/GDF pulled together a team of 15 people from across the company who were involved with the EDF/GDF account, either directly or in significant supporting roles. The team agreed to a single operating principle Lotus Development: Team Room - A Collaborative Workspace for Cross-Functional Teams 33 of total visibility. Every contact should be noted and communication around account issues should be completely open. Although 12 of the team members worked in Paris, they were functionally dispersed and several team members were in the United States.
Organization Chapter Arising from a desire to improve the working of its own crossfunctional teams, Lotus designed and uses a Notes application called Team Room. This permits groups to define and modify their own working environment, even when spread around the world. The case study describes the development of Team Room, looks at how it was used by three teams and discusses the findings from its use. ABB is a manufacturing and services group, whose organization is based on a complex matrix of companies and profit centres.
Transforming Organisations Through Groupware: Lotus Notes in Action by Roger Whitehead (auth.), Peter Lloyd, Roger Whitehead (eds.)