By Leslie P. Willcocks, Mary C. Lacity
Written by way of the world's prime lecturers within the outsourcing box, this books offers the newest evaluate of advancements in learn and perform. It makes a speciality of new practices in innovation, offshoring, onshoring, functions, undertaking administration and cloud prone, supplying a particular thought of outsourcing.
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Additional resources for The New IT Outsourcing Landscape: From Innovation to Cloud Services
Outsourcing – Applications Development and Maintenance 2 5. Contract size 4 6. Contract detail 4 TOTAL 365 ITO outcomes 1. Outsourcing outcomes – success 134 14. Initial trust 2 2. Outsourcing outcomes – success – offshore 44 15. Supplier employee performance 1 3. Relationship quality 33 16. Maintenance efforts 1 4. Outsourcing outcomes – business performance – client 31 17. Process performance 1 5. Outsourcing outcomes – project performance – offshore 28 18. Conflict 1 6. Outsourcing outcomes – IS performance 26 19.
Task interdependence 3 3. Measurement difficulty 11 12. Client-specific knowledge required 3 4. Transaction costs 11 13. Technical knowledge required 3 5. Critical role of IS – transaction 9 14. Opportunism 3 6. Business risk 5 15. Transaction homogeneity 2 7. External production cost advantage 5 16. Task structure 1 8. Transaction size 4 17. Switching costs 1 9. Task complexity 4 Transaction attributes Total: 115 Relationship characteristics 1. Effective knowledge sharing 12 14. Mutual understanding 3 2.
This analysis is particularly important because it shows that offshore outsourcing of IT has matured from an evolving research area, as identified by Dibbern et al. (2004), to a more mature topic 10 years later. (The distinctive spike in 1995 is actually 11 findings from one particularly forward-thinking paper by Sobol and Apte (1995). ) Findings on the independent variables We identified 138 independent variables used in ITO research. 6). Each category is briefly discussed below. Motivation to outsource.
The New IT Outsourcing Landscape: From Innovation to Cloud Services by Leslie P. Willcocks, Mary C. Lacity