Communication

New PDF release: How People Tick: A Guide to Difficult People and How to

By Mike Leibling

ISBN-10: 0749443626

ISBN-13: 9780749443627

This useful advisor describes tough events, analyzes how they arrive approximately after which indicates thoughts for facing the issues effectively. It goals to deal with disruptive habit styles as soon as and for all, rather than having to address one-off "difficult" occasions, time and time back.

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Extra info for How People Tick: A Guide to Difficult People and How to Handle Them

Example text

How it can happen There are several possible strategies they use: ■ Some people just need to think aloud, and until they hear Boring people ■ 23 ■ ■ ■ ■ what they have to say, they don’t really know what they think. ) Others simply have not clarified ‘inside’ what they want to communicate ‘outside’. ’) They don’t really know what they are trying to say – through a lack of pre-planning – and so they do the thinking whilst in the meeting. It’s pressured for them, and pointless for the rest of the people.

Whatever the reasons or the causes, their blaming seems almost like an automatic reaction. ✓ TIP Tips for handling blamers Culture shift Whatever organization we’re dealing with – a team, a business, a hospital, a school, a family – the key is to establish a safe culture of responsibility-without-blame. This is easy so long as we focus on future activities and leave people’s identities (ie who they are) and feelings out of the equation. ) We hear a lot about establishing a ’blame-free’ culture, but how can it be done?

How it can happen Physiologically, when this pattern exists between two people, or between one person in a group and the rest of the group, our body language involuntarily shows us to be tensing up in preparation for whatever battle is to come, and so the other person sees us tensed up for battle. A self-fulfilling prophecy. ) Shared values, however, can lead to harmony (for example, we can still be very good friends even with someone whose 50 ■ How people tick behavioural likes and dislikes are very different from our own, as we can ‘agree to differ’).

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How People Tick: A Guide to Difficult People and How to Handle Them by Mike Leibling


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