By Edward L. Melnick, Praveen R. Nayyer, Michael L. Pinedo, Sridhar Seshadri
Creating worth in monetary Services is a compilation of cutting-edge perspectives of best teachers and practitioners on how monetary provider organisations can reach contemporary aggressive atmosphere. The ebook is predicated on meetings held at manhattan collage: the 1st, `Creating worth in monetary Services', held in March 1997, and the second one, `Operations and productiveness in monetary Services', in April 1998.
The ebook is largely designed to be a compendium of cutting edge considering and perform within the administration of monetary providers companies. there's no ebook this present day that has this concentration. It includes principles which could follow to different carrier industries. subject matters addressed are more and more vital world wide because the monetary providers industries consolidate and look for cutting edge new instructions and how you can create worth in a fiercely aggressive environment.
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The ebook makes an attempt to provide a accomplished description and testable conception of the complex, yet now not unintelligible method of bank-firm relationships within the dynamic setting of a steadily deregulated monetary marketplace. It presents either conception and empirical facts that shut bank-firm relationships result in a reduce fraction of financial institution finance.
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Extra resources for Creating Value in Financial Services: Strategies, Operations and Technologies
For services whose quality can be determined prior to purchase such as tax return processing, consumer fmance, and mortgage lending, cost-reduction strategies could marginally create value. Nayyar also discusses appropriate organization design-structures and processes-to help attain the desired benefits from diversification by service fltms. Since each source of benefits is based on different underlying mechanisms, attaining each benefit relies on the adoption of appropriate organizational structures and processes.
This focus raises two important questions: (a) does such a· process-orientation matter to the overall efficiency of an organization? and (b) what are the characteristics of effective process management in financial services fttms? They summarize a four-year research effort to understand the role of process performance in the overall efficiency of banks. They recommend effective approaches for designing and managing key service delivery processes for financial services firms. 20 CREATING VALUE IN FINANCIAL SERVICES Cuder (Chapter 23) suggests that, for at least the past decade, banks have made three promises with regard to improving productivity.
Contrary to the US, which still maintains a strict legal separation between banking and insurance, a number of European countries have liberalized their financial markets. This resulted in the creation of ING Group and in many other cooperation agreements between insurance companies and banks. This process continues. , through their role in the provision of social security, is also changing in many countries. Forced by budget problems, many governments are scaling down state provisions and are giving more scope to private enterprise.
Creating Value in Financial Services: Strategies, Operations and Technologies by Edward L. Melnick, Praveen R. Nayyer, Michael L. Pinedo, Sridhar Seshadri