Count on Confidence: The way in to personal effectiveness by Peggy Chisholm PDF

By Peggy Chisholm

ISBN-10: 0333438116

ISBN-13: 9780333438114

ISBN-10: 134920630X

ISBN-13: 9781349206308

This sequence of handbooks is meant to satisfy the call for for education in workplace expertise. This source pack on cultivating a convinced outlook at paintings covers physique language, etiquette, type, vitamin and future health.

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Extra info for Count on Confidence: The way in to personal effectiveness

Example text

Some nervous energy is good because it makes the adrenalin flow: our brain works quicker and it shows that we care about what is happening. On the other hand, nervous tension is a waste of energy. The objective is to feel alert but not tense. We all have anxiety and, dependent on how deep-rooted that is, it could take some time to overcome, but tension can be eased simply and effectively by most of us. (See relaxation exercises in Chapter 9). Discussion What do you think? (1) Using your voice as a mask, do you often talk in cliches and use slang expressions to cover up verbal inadequacies?

For instance, in the past, it was thought to be a compliment if, when the boss had a step up, his secretary was invited to continue in that capacity - as an appendage! Today, there is no reason why, if you are capable enough, you should not step into the post being vacated. Why not? This is not peculiar to the role of the secretary. There are many opportunities for young people who are capable of shouldering responsibility, such as shop assistants becoming buyers, library assistants taking over senior posts - there are many more.

In those cases, it is not necessarily insincere but it makes use of a justifiable technique akin to acting. It is interesting that when Next launched their Mail Order business which is based on telephone ordering, they were so aware of the importance of the voice in the whole venture that they took the trouble to train their telephone operators in the techniques of the personal welcoming/efficiency/communication skills in dealing with enquirers. Discussion You will have come across many examples of the 'revealing tone' we have just mentioned.

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Count on Confidence: The way in to personal effectiveness by Peggy Chisholm

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